Позвольте нашим экспертам позаботиться об установке и правильной настройке решения.
Если Вам понадобится помощь, мы будем рядом и поможем справиться с любыми возникающими проблемами, используя приобретенные решения Acronis, ESET, Google Workspace, Safetica, Senhasegura, ISL Online. Если с Вами все же произошел кибер-инцидент, Вы можете обратиться к надежным экспертам, которые предотвратят возникающие угрозы. Используйте опыт профессионалов, чтобы работать более продуктивно и уверенно.
Our services - your choice
| Engineer support (Starter) | Premium support | Detection and Response (MDR) | ||
|---|---|---|---|---|
| AssistOnDemand Starter | Premium support | SecureWatch&Care | ||
| Service Level Agreement (SLA) | Help Center Hours | 8:00-17:00 on weekdays only | 8:00-18:00 only on weekdays | 8:00-18:00 only on weekdays |
| Premium response time | ─ | ✓ | ✓ | |
| Critical response time | As far as possible | 2 hours | 2 hours | |
| High severity response time | As far as possible | 4 hours | 4 hours | |
| Normal difficulty response time | As far as possible | 1 business day | 1 business day | |
| Level "A" Incident Submission | ✓ | By phone and email | By phone and email | |
| Reporting of Level “B” and “C” incidents | ✓ | By phone and email | By phone and email | |
| Priority in the call queue | ✓ | ✓ | ✓ | |
| Submitting premium requests for processing | Unlimited | Unlimited | Unlimited | |
| Support for desktop and server security products | Ransomware analysis | ✓ | ✓ | ✓ |
| Malicious files are not detected | ✓ | ✓ | ✓ | |
| Malicious file cleaning error | ✓ | ✓ | ✓ | |
| False threat detection | ✓ | ✓ | ✓ | |
| Suspicious behavior analysis | ✓ | ✓ | ✓ | |
| ESET Inspect Support | Help with creating rules | ✓ | ✓ | ✓ |
| Help with creating exceptions | ✓ | ✓ | ✓ | |
| General questions about using ESET Inspect | ✓ | ✓ | ✓ | |
| ESET Inspect configuration, optimization (initial) | ✓ | ✓ | ✓ | |
| Threat Hunting (on demand) | ✓ | ✓ | ✓ | |
| Incident investigation | Initial file analysis | ✓ | ✓ | ✓ |
| Detailed file analysis | ─ | ✓ | ✓ | |
| Digital forensics | ─ | ✓ | ✓ | |
| Assistance in investigating an incident | ─ | ✓ | ✓ | |
| ESET Inspect security services | Threat monitoring | ─ | ─ | ✓ |
| Threat hunting (proactive) | ─ | ─ | ✓ | |
| Other services | Observation 8/5 | ─ | ─ | ✓ |
| Proactive information | ✓ | ✓ | ✓ | |
| Access to EDU and certification platform | Up to 2 people | Up to 5 people | Up to 5 people | |
| Installation and update | 1 per year | 1 per year | ✓ | |
| Assessment of the current situation | 1 per year | 2 per year | ✓ | |
| Discussion of detections | 1 session per month. | Up to 4 sessions per month. | ✓ | |
| Assigned service specialist | Certified Specialist | Certified Specialist | Senior Certified Specialist | |
| Monthly threat detection REPORT and recommendations | ─ | ─ | ✓ | |
Are you interested? Contact us!
If you would like a more detailed information about our solutions, please contact us — we will be happy to answer your questions and advise on the most suitable solution and services for your business needs and requirements.
Are you interested! Fill out a form!
We’ll contact you back for more detailed information and individual consultation on the best Premium Service choice for your organization’s needs.
